Shipping policy

1. Processing Time:

  • All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving full payment. You will receive a confirmation email once your order has been processed.

2. Shipping Rates:

  • Shipping charges are calculated based on the weight of your order and the destination. You can view the shipping charges before completing your purchase at the checkout page.

3. Shipping Methods:

  • We offer the following shipping methods:
    • Priority Mail: Estimated delivery within 2-5 business days.
    • Priority Mail Express: Estimated delivery within 2-3 business days.

4. Order Tracking:

  • Once your order has been processed, you will receive a tracking number via email, allowing you to track your package's journey.

5. Shipping Locations:

  • We currently ship to addresses within the United States and select international destinations. Please contact us for international shipping inquiries.

6. Shipping Delays:

  • In the rare event of shipping delays due to unforeseen circumstances, we will notify you promptly. However, we are not responsible for delays caused by customs clearance, weather conditions, or other factors beyond our control.

7. Customs and Duties:

  • International customers are responsible for any customs duties, taxes, or fees associated with their order. We recommend checking with your local customs office for information on these charges.

8. Undeliverable Packages:

  • If a package is returned to us as undeliverable due to an incorrect address or other reasons, we will contact you to resolve the issue. Additional shipping charges may apply for re-shipment.

9. Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that the shipping address provided is secure.

10. Shipping Support: - If you have any questions or concerns about your order's shipping, please contact our customer support at contact@thevillagebakeshop.com or 423.476.5179 .

Note: This shipping policy is subject to change without notice. Please check our website for the most up-to-date information.